Terms of Service

1. Orders

Orders are placed by submitting your details through our site, which generates a WhatsApp message to us. An order is only confirmed once we reply to you on WhatsApp confirming availability and final details.

2. Payment

Payment is made via secure EFT after we confirm your order on WhatsApp and provide banking details. Goods are prepared and dispatched only after payment is received.

3. Pricing

All prices are listed in South African Rand (ZAR) and include applicable taxes. Courier delivery is charged at R100 per order; self-collection is free.

4. Delivery & collection

Courier orders are delivered to the address you provide. Self-collection orders can be collected from Sasol Garage Clayville (CNR Nut & 1 Industry Rd, Clayville) once we confirm your order is ready.

5. Returns & refunds

We take great pride in the artisanal quality of our handmade care bars. Due to the personal hygiene nature of our skincare products, our returns and refunds are governed by the following strict conditions:

- No Refunds on Used Goods: We strictly do not accept returns or offer refunds for any product that has been opened, unsealed, or used.

- 7-Day Window: You have exactly 7 days from the date of purchase or courier delivery to request a return and refund for an unopened, completely sealed item.

- Product Assessment: No refund will be authorized or processed immediately. A refund will only be issued once the item has been returned to us and has undergone a thorough physical assessment to verify its original, untampered condition.

- Return Costs: Customers are responsible for the courier costs or transport logistics required to return the item to our business address or collection point.

6. Product information

Our products are handmade in small batches. Natural variation in colour, scent, and texture between batches is normal and not a defect.

7. Contact us

For any questions about these terms, contact us via WhatsApp at +27 72 725 1663